Privacy Policy

Introduction

Raba Thrift Store(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.rabathrift.ca or interact with our services.

Information We Collect

We only collect personal information that you voluntarily provide through our website forms:

• Contact Form: Name, email address, subject, and message content
• Donation Form: Name, email address, phone number, item details, preferred date/time, and pickup address (if applicable)

We do not collect payment information through our website. We do not use cookies for tracking purposes. Basic analytics may be used to understand site traffic.

How We Use Your Information

We use the information you provide solely for the following purposes:

• Responding to your contact inquiries
• Coordinating donation drop-offs and pickups
• Sending confirmation emails related to your submissions
• Communicating with you about your requests

We do not sell, trade, or rent your personal information to third parties. We do not send marketing or promotional emails unless you explicitly opt in.

Third-Party Services

Our website uses the following third-party services that may process data on our behalf:

• Resend: Email delivery service for form confirmations
• Vercel: Website hosting and deployment
• Google Maps: Embedded map on our contact page

These services have their own privacy policies governing how they handle data.

Data Retention

We retain your form submission data only as long as necessary to respond to your inquiry or coordinate your donation. We do not maintain a long-term database of customer personal information collected through website forms.

Your Rights

Under the British Columbia Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for the use of your information

To exercise any of these rights, please contact us at rabathriftchilliwack@gmail.com.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmissions. However, no method of electronic transmission or storage is 100% secure.

Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our forms, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: